The programs are critical to Merrick’s growth while operating within the risk/return framework and continue to expand customers’ value and engagement. The bank is going through data transformation, and it is a critical time for the person in this role to make a huge difference. These are long-standing programs with over a million CLIs generating more than half billion in exposure, and nearly a quarter of business profitability on an annual basis. The Director will lead data analysis and execution for all ECM (existing customer management) strategies, starting with credit line increase programs. For over 20 years, our Guiding Principles of doing the right thing, putting the customer first, and Earn, Learn, Have Fun (aka E.L.F.), have defined who we are as an Employer of Choice. In return, we delight our associates ensuring they are noticed, heard, appreciated and understand the importance of their role(s). I now have more knowledge of supervisory, management to add to my over 25+ years in customer service related jobs to future employers.Merrick Bank employees share in our mission to delight our customers and empower underserved consumers to achieve their credit goals. Was Thankful for the experience and knowledge I acquired and the ability to multitask and stay compliant and efficient to clients criteria. You never know what type of personality you'll get on a call and the demographics of where their from, but able to resolve any issues. Making the call from customers a one stop call. The best part of working was problem solving. To make a difference everyday to customers all over the USA. The ability to assist customers with their Cares, Questions and Concerns. The pay rate hourly was compatible with the standard for customer service resolutions advisor. Open policy to address any cares and concerns. Management open for suggestions and new ideas. The entire office cleaned daily! Access to parking lot with no additional fees. The break room was equipped with comfortable seating and television. The ability to work independently as well as working amongst my peers. Unlimited overtime and 4 day 40hrs work week! The work environment was family orientated, So it was a pleasure training new employees as well as long term employees that needed assistance to comply with the clients objective, policy and procedures. So i guess they just want you sit blankly at your desk like a robot.Ĭo-workers are friendly but this job ages you quickly. You will also be tasked to work a weekend day of your choosing, which seems unnecessary since the call volume is very low and you will be reprimanded for being on your cell phone. if you do not read the script down to the last word you will be penal. They do offer incentive for doing well on your call monitoring each month. Prepare to get cursed out when you can't give them $100 boost on the their card! The day to day you are mainly fielding calls from broke people with terrible credit trying in inch out every dollar on their high interest plastic to make poor life decisions. Most of the class was spent combating IT issues which left us under prepared into the field. Firstly, the training class was very unorganized - puzzled why doing an in person / hybrid training would be both sufficient and practical.
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